Tuesday March 03, 2009 One of our customers in Toronto has an offshore data-entry partner in India and is currently running RDP all the way there - none too satisfactorily, either. Not surprising with a 350 ms latency on a 26,000+ km round trip (as the [very tired] crow flies). The management suggested Citrix to help out, and the techies suggested Sun Rays, and so the bake-off begins. The customer had two Sun Rays tucked under his arm as he went through customs in India. After futzing around with the partner's firewalls for 9 hours, he reports:
After getting over that hurdle [firewalls], I did a mini demo of the SunRays to the VP here who asked (eg. pulling up logon screens, switching users, scrolling thru pages and pages of the giant bloated training pdfs that always give them nightmares).
HE goes away an a big fat hurry and drags in his ops mgrs, show them... same thing.
Then THEY hauled in their worker bees with a big hubub.
Jaws dropped man. Freakin DROPPED. All 3 times it was Eyes like Dinner Plates. They were speechless in awe. I felt like a bloody rock star they nearly mobbed me to get a better look they just couldn't believe what they were seeing with their own eyes.
Holy moly.
We haven't won the business (yet) but I loved this description and thought I would share.