Search engines tend to do an exceptionally good job of finding technical information. According to Clay, who sits a couple of sliding glass doors away, this is not a coincidence. He sees it as a product of the fact that Google's algorithms are developed by technically-minded people. Engineers might be expected to optimize – either consciously or not – their work for projects that mesh with their own interests. Thus Google's ostensibly deft handling of technical queries.
Clay's observation is a fresh reminder to focus on the customer experience. I hope to lend SMI a pair of fresh eyes, helping us give things a second or third look, as needed.