I was enjoying my rainy weekend when I got an email that someone left a couple of comments on Jonathan's blog about not being able to view videos...
Posted by Vikas on February 24,
2007 at 01:15 PM PST #"
So replied to his comment. No bite. Used the email he left. wrong email. So, I'm doing this little training instead for everyone else who may want to know... It's actually REALLY EASY to get help for http://sunfeedroom.sun.com/ , simply click on the HELP button. I've personally never liked online help, so I can understand the relunctancy in clicking on it and being endlessly directed to info, which, in the end, doesn't help you a bit. This is not that type of HELP. It actually works and I made sure of that. Check it out in these screenshots:
In there are the latest FAQs, system requirements and a feedback form (my favorite) that sniffs your viewing environment and sends an email to the right folks in charge of maintaining a working external multimedia infrastructure.
Maybe I should make it auto-detect users that can't play video to launch the help automatically... might be able to cut the middle-man. If one user has a problem, ten other do but don't say anything.
For Vikas...
Posted by Jonathan Schwartz on February 26, 2007 at 12:47 PM PST #