By default, a user has unlimited mail quota. However, an administrator can set a limit for mail quota for a user in ldap (Light Directory Access Protocol) server. Mail quota limit can be set on the storage size or on the number of e-mails that can be stored. To set the mail quota, an administrator needs to access the user information in the ldap server and set the following parameters:
- mailMsgQuota - to set the storage limits in Mb.
- mailQuota - to set the limit based on the number of e-mails.
(The default value of both these parameters is -1 - means unlimited.)
To view mail quota information:
1. In the Mail tab, right-click Personal Folder.
2. Click View Mail Quota.
After the mail quota limit is reached:
- you can send e-mails, but the e-mail can not be saved to the Sent folder.
- you can not receive any more e-mails.
In this scenario, you need to delete unwanted e-mails saved in your default folders or any other folders you created.
Note: Whenever you delete an e-mail, it is moved to the Trash folder. So, after deleting the e-mails from any of the folders, you need to delete them from the Trash folder to avail extra space to save e-mails.