After you configure Communication Center, you need to assign the Instant Messaging (IM) services manually to your users. Otherwise, the IM services will not be provided when a user logs in to Communication Center.
To assign IM services to your users:
1. Move to the /opt/sun/comms/im/sbin directory.
2. Run the following command:
./imadmin assign_services
3. Provide the Base DN.
For example, if you installed the Directory Server in the example.country.com domain, the base DN will be "dc=example,dc=country,dc=com" This will provide all users in the base DN the IM service.