Costco too efficient?
My husband, kid and I were at Costco this weekend and experienced where efficiency and effectiveness do not intersect. Per usual, we arrived with a list of stuff and ended up with more than that in our cart. We were using some Costo coupons we got for the diapers and soap and stuff, so it justified getting more than was on our list...right?
Anyway, we got in line. As Costo veterans, I had my Costco card and coupons in one hand my Amex in the other for a speedy checkout. The cashier tells me to hold onto the coupons until the end. Ok. So I swipe my Amex and wait for her to finish ringing me up. She tells me the total, I hand her the coupons and she tells me that she already completed the transaction. That I should have waited to swipe my Amex because otherwise the machine automatically completes the transaction. What BS! I have been going to Costco for years, paying with my Amex and using coupons. I have never been told that. Rather than admitting that she had a happy trigger finger she blamed it on me.
But of course she doesn't care. She does not have to slow down or stop to correct the mistake. She just called over a supervisor to refund me my money. And that took almost 10 minutes. Apparently, when I renewed my membership with Ms. Speedy, it didn't take and the supervisor couldn't figure out how to give me $8.50 without charging me another $100. As I was being handed my money, another guy showed up behind me with a receipt and coupons in hand. I bet you it was Ms. Speedy again. Her efficiency decreased that Costco's effectiveness.
Anyway, we got in line. As Costo veterans, I had my Costco card and coupons in one hand my Amex in the other for a speedy checkout. The cashier tells me to hold onto the coupons until the end. Ok. So I swipe my Amex and wait for her to finish ringing me up. She tells me the total, I hand her the coupons and she tells me that she already completed the transaction. That I should have waited to swipe my Amex because otherwise the machine automatically completes the transaction. What BS! I have been going to Costco for years, paying with my Amex and using coupons. I have never been told that. Rather than admitting that she had a happy trigger finger she blamed it on me.
But of course she doesn't care. She does not have to slow down or stop to correct the mistake. She just called over a supervisor to refund me my money. And that took almost 10 minutes. Apparently, when I renewed my membership with Ms. Speedy, it didn't take and the supervisor couldn't figure out how to give me $8.50 without charging me another $100. As I was being handed my money, another guy showed up behind me with a receipt and coupons in hand. I bet you it was Ms. Speedy again. Her efficiency decreased that Costco's effectiveness.