The Official Site for Breaking News and the Latest Information from Sun On The Record

The services industry has passed manufacturing and agriculture to become the fastest growing and most dominant industry across all of the world's key economies. In the US alone, services now accounts for 75% of the total gross domestic product. Yet studies show that Services is actually the least studied part of our economy.

“Business, academia and government need to focus on service innovation as a priority because growth – in both GDP and revenue and profit – depends on it,” according to Kevin Ellis, Director of Sun's Service Innovation Office.

Ellis and colleague Alok Rishi are among the leaders of Sun's Service Science and Innovation Office. They began the initiative over a year ago after determining businesses and national economies must inevitably depend on services as a growth mechanism.

Tune in to learn how Sun is collaborating in the field of service science and the solutions that will result from this innovation.
When: 1-2 p.m. PDT, Thursday, October 30th

How to Listen to the Live Show:
Visit http://www.blogtalkradio.com/stations/sunradio/innovationinsider
Dial in number for questions: (646) 478-3261

The show will be available for replay immediately after the taping.

Mary Cay Kosten, vice president, Global Customer Services was honored for her professional achievements during an awards ceremony at the 10th annual Denver Business Journal Outstanding Women in Business Award luncheon on Thursday, August 7, 2008.

Over 700 Denver business leaders gathered to recognize Mary Cay and eleven other women who received awards in different categories. Mary Cay was selected as the Denver Business Journal's Outstanding Woman in business for the high tech and telecommunications industries.

Nominations for the Denver Business Journal's Outstanding Women in Business awards were judged on professional accomplishments, innovation, entrepreneurship, and community leadership. Awards were presented in twelve categories from more than 140 nominations. Companies of all sizes and a number of industries were submitted for consideration.

Congratulations to Mary Cay for her outstanding achievement!

Contact Eleanor Crow (eleanor.crow@bitepr.com) for more information.

---

Sun Managed Operations Achieves ISO 27001 Certification Globally

In February, Sun announced that Sun’s Managed Operations site in the Americas received the prestigious ISO 27001 certification. And now, both Europe and Asia have received their certifications in the Lithgow, Scotland and the Chennai, India offices. This now completes the worldwide process and makes Sun globally compliant as a supplier of secure business protections and standards. These key awards provide a response to security concerns often expressed by Managed Operations customer prospects, making Sun Managed Operations an even more compelling Services solution

ISO 27001 is the internationally recognized Informational Security Management System (ISMS) standard for protecting an organization's information--and that of its customers. ISO 27001:

   * Is the only internationally accepted Security Standard
   * Demonstrates and ensures security best practices, due diligence,
     due care
   * Provides a management approach to business protection including
     risk, governance and compliance

About 4,000 organizations internationally are ISO 27001 certified. More than half are located in Japan and a quarter in Europe. Only about 70 U.S. certifications have been awarded which is indicative of the distinction of the ISO security certification. Among the esteemed organizations which are ISO security certified across the globe are the US Federal Reserve Bank, Tokyo Stock Exchange, the Royal Bank of Scotland, and the United Nations.

For more information about the ISO 27001 certification and Sun Managed Operations, please visit http://www.sun.com/service/managedservices/index.jsp

Amy O'Connor Brings More Than 25 Years of Engineering, Marketing and Information Technology Experience to New Role

Sun has named Amy O'Connor Vice President of Services Marketing. O'Connor will report directly to CMO Anil Gadre. O'Connor is a 15-year Sun veteran with extensive experience in business planning, marketing strategy, product management, and engineering . In her new role, O'Connor and her team are responsible for Sun's Services strategy and market positioning, the product management of the services portfolio, and services demand creation activities.

“Amy is an exceptional business strategist who is well-positioned to help deliver on initiatives aimed towards furthering Sun's overall market positioning,” says Anil Gadre, Chief Marketing Officer. “I'm delighted to have her join the team to continue driving Services growth and improve the customer experience through services innovation and expertise. I look forward to working with Amy to further strengthen Sun's Infrastructure Services capabilities to fully complement the overall Sun strategy.”

Over the course of her career at Sun, O'Connor has served as senior director of software business planning and strategy on the Software marketing team, and held positions within the Storage unit including senior director of Storage strategy, and engineering director for Sun's storage data services products. Amy also brings the perspective of a Sun customer as she has held IT technology positions with a dot-com and internet service provider.

O'Connor holds bachelor of science degrees in Computer Science and Electrical Engineering from the University of Connecticut.

At the recent Service & Support Professional Association's (SSPA) Best Practices conference in Santa Clara, Calif., Sun received three SSPA STAR Awards and the SSPA's Hall of Fame Lifetime Achievement Award!

The STAR Awards recognize Sun for exceptional leadership, innovation and commitment in developing and implementing best practices in three areas: Best Practices in Value-Added SupportTM, Best Service Delivery Optimization, and Best On-Site Support (GCS-Americas); the induction into the SSPA Hall of Fame recognizes Sun for winning five awards since the inception of the STAR Awards program in 1990.

To learn more about the SSPA STAR Awards, please visit the SSPA Web site or contact Eleanor Crow (eleanor.crow@bitepr.com): http://www.thesspa.com/press_releases/05_06_08_starawards.asp

 

 

This week, Sun announced the new SunSpectrum Enterprise Services plan, which offers customers one support contract for one low price. While Sun taking the lead in offering forward-thinking support for our technology is NOT new, what is new is the optional multi-vendor support that comes with this plan: Sun becomes the "one throat to choke" for all support issues in the datacenter, working as the middleman for support issues with hardware/software from IBM, HP, Dell, etc.

Here's what you get with the new SunSpectrum Services plan:

Multi-vendor Support Module: Sun will support non-Sun hardware to further simplify contract management and ensure that all hardware issues are resolved quickly and completely;

Solaris OS support for Sun and non x64/x86 systems;

Site-resident Sun engineers or Sun system administrators;

Onsite managed parts inventory;

Environmental assessment service;

Remote monitoring;

Patch service

Check out more at: http://www.sun.com/aboutsun/pr/2007-06/sunflash.20070619.2.xml

* *SSPA Honors Sun for *Best On-Site Service* at recent awards ceremony! * *
Service Senior Vice-President Jeya Kumar was on-site to receive the awards for Sun services, 
which was presented to a company whose field installation and repair operation offers a highly 
streamlined and automated process for capturing customer requests, dispatching the right individual 
with all necessary parts, and tracking of the issue through to a successful resolution. 
 
The award recognizes Sun's commitment to delivering the highest levels of service to our customers/partners.
 
 
 

At the Tribeca Film Festival this week, Sun announced StreamStar, a  new IPTV offering. To compliment the product, Sun also offered a range of services to help optimize Sun Streaming System performance and return on investment. When operators purchase Sun Streaming System, they'll receive on-site installation and testing to get them up and running quickly. In addition, factory integration, hardware and software support, training, consulting, and development services are available. Sun experts work hand-in-hand with operators to help ensure a smooth and productive experience.

These Services optimze the StreamStar user experience and include: 

• Enterprise Installation Services
• Hardware Support Pack
• Sun Customer Ready Program (optional): which helps with design validation, integration and testing of Sun and third-party components.
• Software Warranty: Warranty for Sun software products is limited to warranties against defective media.
• Sun Software Subscription: fundamental software services such as telephone and online technical support, software updates and upgrades, and self-help tools and notifications.
• Warranty Support and Next-Day Reponse Times: The Sun Fire X4950 Streaming Switch has a one-year, next business day warranty.
• Hardware Support Pack: includes hardware service coverage, telephone and online technical support, knowledgebase access, and Sun alerts and notifications.

For more information, go to http://www.sun.com/servers/networking/streamingsystem/support.xml

Professional Services Event in Second Life!

Who: John Gage, Director of Science & Co-Founder of Sun, is speaking with 2006 TED Prize Winner Cameron Sinclair, Co-Founder & Executive Director of Architecture for Humanity and Open Architecture Network.

What: Collaborative Architecture in the 3D realm - We will be walking through virtual installations built in 3D of designs that are shared on Architecture for Humanity and Open Architecture Network.

When: Tuesday, April 24th, 10am PDT

Where: TED (Technology, Entertainment & Design) Island in Second Life
Location: Second Life SLURL: http://www.clearink.com/ted; To register and for more info, go to www.sun.com/service/secondlife

Give Aways: We are creating virtual installations of designs built by the Open Architecture Network community. We are giving away a 3D versions of this design in Second Life to all registrants.

Ann Waters has been promoted to Vice President of Services Marketing. Her proven leadership skills and results-oriented focus, coupled with her extensive management background, are just a few of the many attributes Ann brings to this critical area.

Ann has been with Sun for seven years and has several years experience in Services Marketing.  Most recently, Ann was the Director of New Product Development within the Services Group.  Previously, she has held the following positions: Director of Global Operations for Services Marketing, Director of Sun Center Operations in the Int'l Americas (SSA), and Director CNS Revenue & Sustain (including time as the acting VP of CNS).  Prior to Sun, Ann worked in IT Consulting with CGI-AMS.  Ann has an MBA from the University of Chicago.

Congratulations, Ann, on this recognition of your passion and dedication to excellence.

As part of today's launch of Java Platform Standard Edition 6 (Java SE 6), Sun also announced services designed to enable developers to leverage Sun's Java development expertise to help shorten development cycles and optimize performance and reliability.

Sun Java MultiPlatform (JMP) Support offers end-to-end, mission critical Java technology support for customers with heterogeneous computing environments and helps to optimize application performance and reduce risk. Sun is now offering new three-year subscription pricing for JMP Support to help customers lower costs. More info on JMP Support is available here.

For the Java SE 6 release, Sun is also offering a special promotion for 60 days of unlimited support for Java SE 6 software, free of charge, through Sun Developer Expert Assistance. Tutorials and training courses are also being updated to help developers get the most out of this latest release. Sun Developer Network Program members can get a 10 percent discount on the new Java SE 6 technology training course.

More info on Sun's complete line of developer how-to help, product support and updates, and training and certification programs is available here.

 

Sun Grid Compute Utility has announced a really cool contest to get developers onto Sun Grid: The Cool Apps Developer Challenge. Sun is offering $50,000 in total prizes.

Developers can compete in this contest by building the coolest app for either the Sun Grid Compute Utility or for the Compute Server Plugin for NetBeans software. (U.S. only; offer expires August 31, 2006.)

For details, go to: http://www.sun.com/service/sungrid/SunGridPostcard.pdf

Starting at $120 per year, Solaris Service Plans give users a flexible, cost-efficient choice of three software support levels to match their needs.

    * Low, subscription-based pricing beats the competition, is
      predictable, and helps lower Total Cost of Ownership (TCO).
    * Customers can receive Solaris support from Sun on their choice of
      platforms, including x86, x64 and SPARC®.
    * Scalable levels of service to match customers' requirements for each
      system, with support pricing based on the number of processor sockets.
    * Delivers a growing price advantage for current and future
      generations of multi-core processor systems.

Through July 31, 2006, when a customer purchases a Standard or Premium Solaris Service Plan, they get a 20% discount on 2 to 8 socket plans. See details about this offer http://store.digitalriver.com/servlet/PromoServlet/promoID.178900?cid=174286

After last week's announcements at JavaOne, we heard a lot of interest from developers about Sun's new developer tools and technologies--and they asked if there were service programs available to support the new Java EE 5, NetBeans 5, and Web Services Interoperability Technology (WSIT) components. Developers using Java EE SDK 5.0, NetBeans 5 or WSIT components can now get support through Sun's new Developer Expert Assistance service program at http://developers.sun.com/services.

In addition, Sun is also offering a special promotion, available through June 30, 2006:

*50% Off a 5-Incident Pack from Sun Developer Expert Assistance* For a limited time, developers can save 50% when they buy a 5-pack of service incidents for Sun Developer Expert Assistance. Through this program, assistance is available for:

    * Diagnostic advice
    * Sanity check on coding approach applications
    * Best practice guidance
    * Pointers to relevant sample
    * Workarounds to current problems

For more information, please go to:
http://developers.sun.com/offers