Paul Humphreys rambles on....

Paul Humphreys rambles on....
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Friday April 18, 2008

A letter from B.A.

Lets hope they do something with the feedback they get..

Dear Mr Humphreys,

As part of our ongoing work to improve our customer service and understand our customers' needs, we would be grateful if you could take part in our Internet survey. This survey will help us to measure customer satisfaction with British Airways' performance in resolving complaints made to the Customer Relations department.

This survey should only take 10 to 15 minutes to complete. The information you provide will not be associated with your personal name unless you give us your express permission at the end of the survey.

British Airways Customer Relations has asked Harris Interactive to conduct this online survey. All issues of confidentiality and survey content can be addressed by contacting Harris Interactive directly at the SurveyHelp desk, the link to which is shown at the bottom of this email. In addition....

Your opinions are very important to us and we very much look forward to receiving your feedback.

To participate, please proceed to:

( Apr 18 2008, 12:00:02 AM PDT ) Permalink Comments [1]

Comments:

I would tell them there's really only one thing they *must* change. They must tell BAA to stop their passenger-hostile policy of assigning gates at the last minute. It makes the flying experience so much more stressful and annoying that for that reason alone I would choose another airport whenever possible even for a less convenient flight.

Secondary to that they should make it their goal to reduce the minimum check-in time at T5 as far as they can. Every minute shaved off that time is a major increase in usability for flying with them. I went to the T5 trials and missed *both* of my "flights" along with hundreds of other "passengers" due to the minimum check-in times being so long.

Posted by Gerg on April 18, 2008 at 12:39 AM PDT #