Every once in a while I've got a thought/issue for our company that needs action from someone, but I don't know who- and have no way of efficiently and effectively communicating it upwards. Ah the joys of working for a 30k+ employee company...
Take for example this morning: I'm trying to convert a contractor to a full-time employee (a belated but much-deserved move). Part of the process is making the job posting public, and having the candidate apply for it formally. This application must be submitted as a PDF or Word document
only. Thats right: StarOffice/OpenOffice documents
are not supported. I saw this was the case about 8 months ago during my last hire, but assumed it was a temporary thing while we worked out the kinks with a new system. Well, its been at least 8 months now, and it appears we're still telling all our potential hires that SO/OO documents aren't good enough.
Clearly this is asinine. However this is a P2 in my mind, I wouldn't feel sufficiently justified to email Jonathan about it directly. Besides, we all know how distracting it is trying to work in an interrupt-driven mode. Phones are the worst, IM is a close second, and email is not far behind. Non-P1 issues are best handled via a queue. But who the heck do I bring this up to? And how do I know this person is in a position to take action?
Enter the "Executive Board Queue", where you could fire off items with priorities and know that someone with clout will follow-up on it, even if the response is "we acknowledge receipt of said issue and chose to take no action." At least then I would know our execs are aware of it and aren't of the same opinion of me. Thats cool.
So how is this built? Maybe its another category in our internal ServiceDesk. I don't really care, as long as there's guaranteed delivery, guaranteed reply, and some sort of structure (read: not email).
Igor mentioned one of the topics at the last Atlassian users meeting was interesting uses for JIRA. Sounds like
Joshua
Wold did a preso on it, although I couldn't find anything concrete. Regardless of the implementation, it would be awesome to be able to see all the outstanding concerns all Sun employees have, and how they were addressed. Real [internal] transparency. Just like what we have for facilities requests now, but instead of seeing burned out light requests, we've got potential "burned out customer" requests instead.
I think that'd be pretty neat...