Raymond Chi-Man Lee's （李志文〕 Weblog
Raymond Chi-Man Lee's Weblog
Wednesday June 16, 2004 |
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Having worked in IT circle for 20 years or so, I do not get emotional easily. (Good EQ!?) But I got mad recently at a co-worker whom I have never met (from other location), because of some rediculous arrangement that was made. I sent to the person an email pointing out the error and at the same time, some words that, on 2nd thought, was unnecessary. But I can gurantee that those words are NOT personal at all. No insult, no fowl languages! Ha, one day later, this person's superior send me an email, copy, my boss, his boss, and his boss's boss, pointing out that, my wordings wasn't appropriate. Well fair enough. I could have done better. But I can sense that the orignal work-issue wouldn't improve. These guys take it too personal and have not taken the time to look at the core issues to see if anything can be improved. Pity! For those who see this, wish me good luck that I'd still be around! (2004-06-16 19:47:53.0/2004-06-16 19:47:53.0) Permalink Comments [2] Trackback: http://blogs.sun.com/raycml/entry/complaints |
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Posted by Anonymous on June 30, 2004 at 08:04 AM PDT #
Raymond, something that I have been doing now for close on ten years is that when I want to send an email like that, I write it, then save it and look at it again the next day. Only 50% of the time will I send it unmodified. 30% I'll change it and send it, and 20% I'll realise that it's not going to help the situation and simply remove it.
The thing that you have to remember about email is that you only have one communication channel. You don't get the other channels like tone, facial expression, body language, etc. These can be really important.
Sometimes it's just better to pick up the phone (after you've calmed down) and talk about it. This way you at least get the extra channel of what their voice sounds like, tone, etc.
Posted by Alan Hargreaves on August 02, 2004 at 03:40 AM PDT #