Friday March 21, 2008 Amazon Pet Peeve
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Or maybe just "kudos to Google". You've all seen when you do a Google search and you accidentally spell something wrong (and also when you have a spelling that's not the normal one), then Google will prompt you with a "Did you mean: ........" link. |
Why can't Amazon do that? Maybe just in the case where it doesn't find any results. Yesterday I was trying to find their web page for Ripley's Curioddities. I kept misspelling it. Rather than come back with a "Did you mean:" page, it comes back with "Your search "ripley's curiodities" did not match any products.'. Then it displays three best seller links, like I'm going to have a bout of attention deficit disorder, forget what I was searching for, and go off and buy something else.
How hard would it be to actually really help the customer here?
On the same page, I see they have a "Have a shopping question? Try askville, it's free". Maybe I should ask there, though I suspect I already know the answer.
( Mar 21 2008, 07:41:49 AM PDT ) [Listen] Permalink Comments [1]
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