Friday March 21, 2008 Amazon Pet Peeve
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Or maybe just "kudos to Google". You've all seen when you do a Google search and you accidentally spell something wrong (and also when you have a spelling that's not the normal one), then Google will prompt you with a "Did you mean: ........" link. |
Why can't Amazon do that? Maybe just in the case where it doesn't find any results. Yesterday I was trying to find their web page for Ripley's Curioddities. I kept misspelling it. Rather than come back with a "Did you mean:" page, it comes back with "Your search "ripley's curiodities" did not match any products.'. Then it displays three best seller links, like I'm going to have a bout of attention deficit disorder, forget what I was searching for, and go off and buy something else.
How hard would it be to actually really help the customer here?
On the same page, I see they have a "Have a shopping question? Try askville, it's free". Maybe I should ask there, though I suspect I already know the answer.
( Mar 21 2008, 07:41:49 AM PDT ) [Listen] Permalink Comments [1]
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Perhaps they're worried that displaying spelling corrections would violate someone's patent - I mean patenting that sort of trivial thing is exactly what they'd have done, so it stands to reason that someone else already has, right?
Posted by Jan Schmidt on March 21, 2008 at 02:04 PM PDT #