Thursday Jul 22, 2004

What a sad state the airlines are in today. Now I am all for a minimal government, but enough is enough - the feds certainly couldn't do any worse. I will take part of the blame, about 10 years ago I moved my family across country. Now, with two boys added to my household, I have a grandma, aunt and uncle-in-law who dearly miss them. We do our very best to work out time on both sides several times a year, plop down some serious $$ for some airline lottery tickets and see if we are lucky enough to traverse the monumental abyss that appears to be Omaha <--> Charlotte.
Now, one side of the abyss happens to be a hub city, garnering those lucky souls with direct flights to other bustling hub cities and city bragging rights in return for a steep premium for the masses. Of course, our desired route has no direct flights, unless you purchase one of the cheaper tickets for flying into a city close to your destination, say a short two or three hour drive away. Rolling caution to the wind, aunt and uncle-in-law socked over some $$ for the lottery ticket about four months ago. Cashed in some of their sparse vacation time and packed for the trip. Only, they got the dreaded 12 hour advance call... sorry to inform you, your flight has been canceled because of weather predictions, slow sales and bad hair. Unfortunately, all of the surrounding flights are full of other passengers holding lottery tickets, so because we care we have a flight for you that only gets you to your destination 12 hours past your arranged/paid for time {but you have to fly for two hours in the wrong direction to your new connecting hub city}. Yea! That is just great, they will be there early - good thing they have the day off already.
Sadly, the first cancelation was so much fun, that after their first leg, real weather in another, unrelated hub city tossed havoc into the system. Planes with stranded pilots, pilots with stranded planes, stranded passengers {in italics because at this point all you have are potential passengers - passengers in my opinion are actually on a plane in the air going where they paid to go}. Thank goodness they are stranded in a hub, so much more exciting and just think of all the direct flights we could take to anywhere except the city in which we are trying to go. Great weather in the hub city even, can't go anywhere though, because instead we need to sit and watch our flight, sorry potential flight, get delayed 15 minute increments at a time. My guess is we will see them at some point tomorrow, only a day late. Not bad for a lottery.
This is certainly nothing new for frequent business travelers. Part of the process, part of the routine. Company paid for the ticket, delays and overnight extentions in the airport hotels really add up to company time anyway, right? Well, I have issues with the business side impact of this as well, but what really chaps my behind is when all this nonsense happens on individual, personal, family time. The aunt and uncle-in-law will worst case have their hard earned, hard planned long weekend cut by a 1/4 and potentially by a 1/3. Who makes that up? Not the airline - out of their control. Does their workplace grant them back a vacation day for the time spent in the airport? Does the hub city give them a key for the unexpected stay? Of course not. Expected to sit back and take it.We fly alot - this scenerio happens frequently! One out of every 4 flights. Not that much bad weather in the country to go around. Out of control. I'm off to buy a minivan I guess, would have been quicker..../jason

This blog copyright 2008 by jks