Wayne A. Seltzer - Sun Services Wayne's Weblog

Sun Auto Service Request (ASR) was launched on January 27, 2008.

ASR for systems is a secure, scalable, customer installable software feature of warranty and SunSpectrum support that provides auto-case generation for specific hardware faults. When a hardware fault is detected, ASR opens a service request with Sun automatically and transports electronic fault telemetry to help expedite the diagnostic process. In many cases, Sun may begin work on resolving the issue before you're even aware the problem exists.

Check it out today.It's a free download and is easy to install.

Sun Shared Shell  is a collaborative service tool that allows, under customer's control, Sun Support Services engineers to remotely view and diagnose Sun products. It is a Java application that provides secure, shared, remote access to a shell session that both customers and Sun Support Services engineers view at the same time. You can invite your coworkers or more than one Sun engineer to participate in the conference as needed. You are always in control of who participates and who has access to the remote access session.

Shared Shell is:

• a completely standalone application that runs via the zero-install Java Webstart mechanism, launchable from a browser.
  
• supported on all platforms that are supported by Sun's Java 1.4.2, 1.5.0 and 1.6.0, including Windows, Linux, and Solaris Sparc/x86.
• capable of connecting to target systems running Secure Shell (ssh).
  (Telnet is also supported when required in some customer environments)
  
• firewall-friendly, with support for traversing SOCKS5 and HTTPS proxy servers, and running on the standard SSL port 443.

 Try it out right now:

• http://sun.com/sharedshell or
• http://sun.com/123  (easy to say over the phone)