| TO: |
Sun
Microsystems Potential or Current Auto Service Request (ASR) Customer |
|||
| RE: |
YOU'RE
INVITED: Sun Microsystems Auto Service Request (ASR) Customer Information Forum |
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| DATE: |
Wednesday,
November 11, 2009 |
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| QUESTIONS: |
Sun Microsystems Auto Service
Request (ASR) Inquiries |
| Auto
Service Request, or
ASR (as we commonly refer to the technology), is designed to automate
the creation and routing of your Service Requests on qualified storage
and server products. Through the use of telemetry and fault information
directly from the device, we are able to more quickly troubleshoot and
resolve issues - saving you time and cost while also improving your
overall service experience with Sun. To learn more about ASR, click here and take a minute to review
the attached letter that contains additional information for our
customers.
We want to
ensure you are aware of the benefits and latest developments of ASR. You are invited to attend an
upcoming Sun
Microsystems Auto Service Request (ASR) Customer Information Forum.
The objective of these sessions is to review the ASR technology with
you in an open forum with a variety of customers and to provide you
with an opportunity to ask questions about ASR connection. The Sun Microsystems Auto Service
Request (ASR) Customer Information Forum sessions are scheduled
as follows to accommodate customers across the globe:
To
help us plan accordingly, we ask that you register for one of the
sessions at first opportunity (by Monday, November
16, 2009 if you plan to attend the Wednesday, November 18, 2009 session)
via the
above individual session links. You will receive
additional meeting details upon registration. If you have any questions about the Sun Microsystems Auto Service Request (ASR) Customer Information Forum sessions, please contact us. We look forward to your attendance and participation at an upcoming forum. Regards, Sun Microsystems Auto Service Request (ASR) Team |