Kudos to Dell
I just came across a feedback site that Dell is hosting which deserves some recognition. They have basically taken the Digg model and applied it to customer feedback. While many companies are using weblogs to talk directly to their customers, including Sun, I have yet to see any of them provide an publicly accessible website where customers can post any suggestion, no matter how unflattering, and let others vote on them. Give Dell some credit - it takes some guts to let your customers publicly discuss your shortcomings in an effort to find out how you can serve them better.
My favorite suggestion so far has been a plea for them to offer an option to pre-install Open Office on their machines instead of one of the Microsoft product suites. As of this writing, approximately 60,000 people have voted for this suggestion (and no, these aren't all Sun employees - we only have around half that many). The real question is "Are you listening Michael Dell?". Only time will tell if this is anything more than a P.R. stunt to assuage the rising tide of customer dissatisfaction with Dell products.
That's great. I love the idea. Unfortunately, in my opinion they are still failing on the laptop and desktop side. I purchased one of the first Dell's available with Ubuntu, and I am happy with it. I am now preparing to purchase a new laptop to replace my Inspirion 9300, and they only offer Linux on a few models. None of them are larger than 15", and not overly powerful in my opinion. The same goes for HP and Lenovo. When are they going to learn that Linux users tend to be power users, and want big powerful machines?
Posted by Used/Refurbished Laptops on March 24, 2009 at 08:13 AM EDT #
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Its great and amazing. I am now preparing to purchase a new laptop to replace my Inspirion 9300, and they only offer Linux on a few models.
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