Friday November 24, 2006
Friday November 24, 2006 We have been working on services to wrap round Project Blackbox, so for those customers who may have resource as well as space issues we have a complete offering. We can provide an operations function that plugs into existing customers process and procedures or provide our own IOM type service as a stand alone function.
Monday February 06, 2006 Do we do
services, well what do we mean by a service, according to the English
Oxford Dictionary service
means the act of helping or doing
work for another or for a community etc. So by definition an IT
service can be anything that helps an individual or a group, whether
that is automated via technology or provided by IT consultants. I have
spent a number of years as a consultant and have come to the conclusion
that whilst technology has matured and can undertake more and more
complex tasks the methods and toolsets available to consultants have
not changed much and neither has the customer.
Twenty years ago I was reviewing customers IT processes to enable a baseline to be produced from which to measure their service improvement process, last year I was doing the same.
Does that mean we haven't moved on? I think not! Technology is significantly more complex, the problems it solves are more varied and its impact on everyday life more considerably, from our mobile phones and MP3 players through to our GPS systems. What has remained the same is the customers and the consultants, people are not changing as fast as technology, in fact adapting our toolsets and environment means as a species we are less and less likely to evolve. No matter how automated a process and how reliable the infrastructure people will always need 3rd party objective measurement to show that:
Twenty years ago I was reviewing customers IT processes to enable a baseline to be produced from which to measure their service improvement process, last year I was doing the same.
Does that mean we haven't moved on? I think not! Technology is significantly more complex, the problems it solves are more varied and its impact on everyday life more considerably, from our mobile phones and MP3 players through to our GPS systems. What has remained the same is the customers and the consultants, people are not changing as fast as technology, in fact adapting our toolsets and environment means as a species we are less and less likely to evolve. No matter how automated a process and how reliable the infrastructure people will always need 3rd party objective measurement to show that:
- they are managing the IT the best way,
- they are better than their competitors,
- they are getting the expected return on their investment
- they are world class