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Wednesday July 18, 2007
Sun's Service Management Best Practice is now aligned to IEC/ISO20000
Over the past few weeks I have been working on a new version of Sun's
Service Management Best Practice. Jon Ford and I have taken the
SunTone v3 specification and updated and re-aligned it to the ISO20000
International Service Management Standard. The document is in final
review and we are expecting to release it by the end of the month. We
have also launched a new i-runbook called ITSMO which is basically an
ITIL based runbook for customer or internal use.
Trackback URL: http://blogs.sun.com/shez/entry/sun_s_service_management_best
Hi
I read your comments on ISO20000 alignment, we are due to release a new online course for companies implementing ISO20K, and I have put a full module online covering the implementation process. If you get a chance to look at it, I would appreciate any feedback. Thanks
Posted by Mark Jamesthon on April 14, 2008 at 07:30 AM BST #
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Posted by thanhvn on December 18, 2008 at 03:17 PM GMT #