The Navel of Narcissus
Josh Simons' Coordinates in the Blogosphere

20061107 Tuesday November 07, 2006

Mac Book Pro Update

My Mac Book Pro returned home on Friday from its second trip back to Apple for repairs. They replaced the right fan assembly to fix the fast and soft clicking sound I had heard from the area of the Delete key. They also replaced the LCD screen at my request since it had several large black areas (dust or dirt behind the glass) that had been present since I received the unit.

  • Mailed DHL (OfficeMAX) 27-Oct-2006)
  • Product received by repair center (30-Oct-2006)
  • On hold - Part on order (30-Oct-2006)
  • Repair completed (02-Nov-2006)
  • Product return pending (02-Nov-2006)
  • Delivered by DHL 03-Nov-2006

Very good turnaround time given that I included a note with the laptop asking them to look at the screen and they therefore didn't know in advance that they'd need a replacement, which I assume accounts for the few days delay.


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