The Power of Us, or How To Benefit from the Groundswell
Wednesday Aug 06, 2008
Last week on Thursday I presented to the GSS Customer Operations team on Social Media, what it is, how powerful it is, and also gave 4 examples on how the members of the team can be part of the Groundswell, and more importantly, can benefit from the Groundswell. If you are not sure what the Groundswell is, here is a link to the blog.
As the first part of the presentation is a story demonstrating how the community acts in the age of Web 2.0 I decided to record a video of this presentation, so you get the narrative behind the slides.
The video can be viewed here:
As the links are not available from the video, I have also uploaded the PDF version of the presentation:
You will need a Sun Online account to view both presentations on Sun's Learning eXchange.
The "live" presentation had a lot of interaction and Q&A, and I am sorry this was not captured. But I do want to offer you the chance to ask questions, post your comments. Foremost, I am looking for your feedback: what did you like, what did you think can be improved for future presentations.
Do let me know by leaving your comment(s) here! Looking forward to the interaction!
