Hal Stern's thoughts on the economy, software, services, technology, and snowmen. Hal Stern: The Morning Snowman

Wednesday Jan 24, 2007

I define a truly successful trip as one in which I learn something from our customers, our partners, or our employees, and frequently, more than one input from that list. So far, this is a good trip.

The primary insight I gleaned was first-hand accounts of how our Try and Buy Program is creating growth opportunities. Digitar, the customer testimonial on our Innovating@Sun story, is based in Boise. Turns out they're not the only customers using the free systems to test out new configurations for Sun in existing applications. One customer told me about using Sun's Opteron servers with VMware and Windows, and feeling much more comfortable getting the hardware through try and buy because they could put whatever stack they wanted on the metal.

Before my own session at the Boise Business and Technolgy Expo, a local Boise hosting company was talking about their choice of platform for web, application and managed network services targetting retail, auto dealers, and the hospitality industry. It's build on Solaris and Sun Opteron servers, and a full-up "SAMP" stack -- Solaris, Apache, MySQL, and PHP, along with their custom network management scripts. And they got the servers through Try and Buy, because it was an easy way to get started quickly, and test out new stacks.

What's the big deal? It's not quite the bottom of the bottomless blue that Fred Schneider sings about, rather, it's an example of a Blue Ocean strategy. However much it pains me to reference anything having to do with Harvard, W. Chan Kim and Renee Mauborgne highlight the ability to grow an existing large business (say, Sun) through non-consumptive markets. You need to find those attributes of a product that are valued more by the customers, and then over-rotate on them. That's what struck me about the two Try and Buy examples -- neither was cannibalizing existing Sun business; it was pure new business.

Apologies to the B-52s, but when in Boise, there's no need to get out of the state you're in. We're spinning round and round, but with opportunity.

I'm on my way to Boise, Idaho for some customer and partner meetings, via a pair of early morning flights from Newark through Minneapolis. The early departure gets me to Boise in time for a lunch meeting, and saves Sun the expense of one additional night in a hotel and the fare difference for a more "normal" flight time.

Unfortunately, Starbucks at Newark Airport don't share my love of early departures. The first flights depart Terminal B at 6:00 AM, which means you're in the terminal by 5:00 AM or earlier. Bring your own coffee, because Starbucks isn't open at 5:00 AM. Both coffee stops in this terminal are locked up without any posted hours. The Dunkin' Donuts counters in both Terminals A and C are open 24 hours a day, so passengers and the employees of the Port Authority can get a hot shot at any time. Yet another reason why my loyalties lie with the pink and orange, rather than green and black.

I'd get a coffee in the Northwest Airlines lounge (which honors my Continental club membership), but it doesn't open until 5:30 AM either. If your first flight leaves at 6:00 AM, you should really have your branded lounge open at the TSA recommended lead time before then, or at least by 5:00 AM.

Caffeine levels at quarter-full, I have a plane to catch.