Telefonica, Brazil tracking touble tickets for 50 million customers
Telefonica Brazil
runs the backbone of Brazil by offering Internet, Voice, and Digital TV
services to over 50 million customers. What do they rely
upon to serve this huge customer base - yep, it's GlassFish!
The Field Technicians and Field Managers open and track resolution tickets using a system deployed on GlassFish. Other than using a variety of Sun hardware (M5000, T5220, and v480) they are also using Java Server Faces, EJBs and JMS.
They like the browser-based Administration Console and are also using
JBoss Tools, Eclipse and Hibernate. No performance issues are seen
after making an initial adjustment to the system.
The detailled GlassFish questionnaire provide additional details on all of the above.
Posted at 11:00PM Mar 23, 2009 by Arun Gupta in Telecommunications | Comments[0]