GlassFish Adoption Questionnaire response from Telefonica, Brazil by Marcio Klug (scribed by Ken Iti Abe).
Date: Feb 2009


Can you tell us about the application, site, or service in which you have  adopted GlassFish?
The Application is a Trouble Manager to be used by Field Technicians and Field Managers to open and track problem resolution requests (tickets) for Telefonica data network. Is is a internal use application.

How and when did you first find out about GlassFish?
It was around 2007 when we started to research an application server where our application would be deployed.

Did you go through an evaluation process before selecting GlassFish?  If so, can you tell us a little bit about the process and results?
No, there was no formal process. We just went through the documentation and literature available.

What specific version of GlassFish are you using?
Development : Sun Java System Application Server 9.1_01 (build b09d-fcs)
Production : Application Server 9.1_02 (build b04-fcs)

On what operating system do you run GlassFish?  Do you use the same OS for both development and production deployment?
Solaris 10 for Production running on SPARC
Windows XP for Development running on x86.

On what hardware platform do you run GlassFish?  Do you use the same platform for both development and production deployment?
Production: M5000 for DataBase and T5220 for Application Servers.
Development : x86
Note: the production system will be deployed in a few weeks. Right now, we are using V480 servers.

Have you purchased a GlassFish subscription? If not, have you though about doing so and do you know it includes access to patches and sustaining releases ?
No. At least now, we are not considering purchasing the subscription.

What specific features or modules of GlassFish are you using?
JSF, EJB, JMS.

Are you using OpenMQ?
No. We use IBM MQseries.

What do you like most about GlassFish?
Browser User Interface for Management.

What would you most like to see improved in GlassFish?
Documentation updated according to the new releases.

Are you using any open source or commercial frameworks or tools in your application?
JBoss Tools, Eclipse, Hibernate.

Does your application use a database? If so, which one?
Yes, Oracle 10g.

Are there any figures about the scale of your adoption which you would like to share ?
The development of this application took a little more than 1 year and, in the final configuration, will be deployed in 7 Servers. Right now, it is running in V480 Servers. We don't have numbers about how the application is performing, but will start working in this matter shortly.  

How has GlassFish performed since your application went live?
We don't have reference numbers to evaluate how the application is performing. Some tunning has been made to balance cpu and memory usage, but there hasn't been any problem related to GlassFish.

How would your describe your participation in the GlassFish project ?
User only.

Is there anything else you think would be of interest in a story about your GlassFish adoption?
I just want to reinforce that the documentation is not up to date. The Management interface is cool.