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Wednesday Jun 14, 2006

Poll: What applications cause you the most pain?

What software and web applications do you use on a regular basis? To get your work done, to do simple tasks, to live your life, to keep up with things. And of those applications, which are the worst? Which are the ones that drive you crazy? We want to know!

In a lot of cases, you can figure out the exact sequence of pointing-and-clicking that can get your daily tasks done in the fastest way possible, but it shouldn't have to be so hard or so painful.

This is your invitation to complain away in the comments!

Posted by Joan Dimicco in "User Experience" | Comments[3]

Comments:

Sun Portal Server is a nightmare.
Access Manager is not so bad.
Identity Manager not so bad.
The problem, 99% of the stuff that users end up doing is not documented, the tricks to get things working.
Even some samples that come with Access Manager don't work following the instructions.
I think there is a huge gap between the developers, quality assurance, technical writers and last but very important education (training is really behind for some products)
Patching JES is a nightmare, no one knows what are the current patches for a particular version, you apply a patch when you find the problem. But sometiomes as a user you want to have your product with the latest patches to know that at least some bugs have been fixed.
Hope you can do something to fix this.

Posted by Anonymous on June 14, 2006 at 03:31 PM PDT #

I only have experience with consumer software, so forgive me. I hate Excel and Word equally, but Excel more because at least with Word you can set your options and tools in such a way that fixing a feature (usually disabling it) is a one-time thing. Excel, however, makes every single worksheet exactly the same. As for other applications, I absolutely HATE anything on LotusNotes. I cannot believe that businesses still use products that rely on it. One firm where I worked used it to manage scanned documents and it was a complete nightmare in terms of its design, including its aesthetics. It was unclear which fields were hot and also where you were in the application.

Posted by Rowan on June 16, 2006 at 08:54 AM PDT #

The american express travel portal that we use inside Sun to book our travel is horrible in so many ways. For example if you forget your password, they do the usual thing of having you provide the answer to a secret question. They have about 10 secret questions that you can chose from, and you type in your answer, and if you do it right they will email you your password, but the problem is that you have to remember which of the 10 secret questions you used too. I can never remember which one (my childhood pet, my mother's maiden name, my favorite sports team, my home town ...), so after trying to guess the question a few times I just give up and I have to call them so they can reset my password. Very frustrating.

Posted by Paul on June 16, 2006 at 06:24 PM PDT #

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