Car Troubles this Morning
A broken car = time to blog, while I await my rides to the repair shop AND the car rental agency. It's times like this that I wish there was more support for TSEs to remote work. Or at least have the capability. I understand the arguments against this: management wants to have the "face-to-face"; forwarding live calls off the PBX could be problematic, etc. The ability to at least go through my inbox would be helpful and ease the crunch when I get to the office. (I would be nice to be able to set my vacation message to alert customers that my availability is limited this morning, although I changed my voice mail message. Still easy to do that by dialing up the voicemail box robot!)
Well, forget about the PBX system. I'm going to apply for a token card so I can at least do email from home. This is dead time for me, and to be honest, I can't afford it. The Network Support team has been very busy since Thanksgiving, due to training for new products. Once training is done, we'll continue to be well occupied with the new products we are getting. I should clarify that these are new products to our team, not newly introduced products. At least as far as I know there are not any new products among them. I guess I'll find out when I get scheduled for training.
Still waiting for my ride. I'll make good use of the time by having breakfast.