Other perspectives on call center life

This Slashdot entry caught my eye for obvious reasons. I was eager to hear about life inside a technology company, especially a customer care center. The blog entry itself is rather bitter in overall tone. I'm sure publishing it will ensure that Mr. Knight will never work at Apple again!

A typical quote:

"As a technical support agent, you develop mental calluses that help you move on and through the chaff and treasure the customers that are amiable, acknowledge that they need help, and are happy with the answer they're given. Genuinely happy. A good number of calls are actually like that and make the job bearable. A similar number are very, very far from it."

Some of the comments are decidedly aserbic. No matter how burnt out one can get on a job, as this person clearly was, I just can't see burning bridges like that.

Posted on: May 14, 2006

Posted by: swas

Category: Supporting Solaris

Tags: none

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Comments:

The phrase " B.. S... C.... " certainly is a no go ahead term. My knowledge of Public Service Call Centers may just be limited on the down side to the full moon effect. On the upside the 4 year old child calling on the phone for help is a great human interest story that rarely makes it's way into the news. The 4 year old and a 2 year old had a mommey that got insulin shock ; the P/S immediately sent a car around whild calling EMServices ; All worked out well. There was a great feeling of good will that went around the CS that day ; and it happens often when genuine interaction occurs. Now for sour pusses even they need a helping hand. no questions asked and after it is done. Thank you for using ...!

Posted by GerwingR on May 14, 2006 at 09:20 PM EDT #

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