Service with a Smile
Providing technical support to Sun's customers is my mission.
Providing service of one type or another is what I've done my entire working life, starting with my first job (movie concession stand), through my years at various manufacturing firms (factory expeditor, HR office clerk) right on up to my first computer support position 10 years ago. The pinnacle of my service career has been my 6+ years in Sun Services. I still get a kick from speaking to customers all over the US and Canada and helping them with their Solaris/Sparc questions and issues. Sun has the best customers on the planet and that is no lie!
I hope to chronicle here what it is like to be on the "front lines" of technical support here at Sun. I also hope to learn more about this thing they call "blogging". I have read plenty of blogs, but this is my first foray into actually writing one. So if my blog looks rather odd or sparse, it is because I'm a "newbie", so be kind.
But now, it is time to login in for my shift and take some calls. Maybe I'll be speaking to you later!