Some of the people on my team use AIM to stay connected for light hallway banter. I signed up for the thing and I've used it a couple of times. I'm deploying gaim across all of my machines, no matter what they boot up into, and I forgot the password to my account. No problem, I know which email account I signed up with, so I asked that it be reset.

Big mistake. You have to enter in your email address, transcribe the pretty graphics to text, and then answer the security question. Evidently there is only one question and I don't know the answer. Heck, I may not have even provided an answer when signing up. It ought to be easy to call someone up or send an email, right? The only phone number had a charge associated with it. I dare you to find an email address from http://my.screenname.aol.com. I've come to recall why I don't do business with AOL.

One security question, no alternates, and no manual intervention allowed. By the way, is the answer case sensitive?

Of course, the kicker is their tag line: Signing in is easy!

I think I'll ask the people in the group who want to IM me to switch to Google Talk.