Alan Hargreaves' Weblog

The ramblings of an Australian SaND TSC* Principal Field Technologist

* Solaris and Network Domain Technology Support Centre - The group I work for

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pageicon Sunday Jun 13, 2004

Sunsolve - how you can help us

Sunsolve is a great repository of information. The idea being that if by making documentation available, it may be possible to solve a problem without having to make a support call.

The problem is that those of us who write the documents are getting very little in the way of feedback as to whether the documents we write are useful, out of date, or need revision.

This is where you come in.

When you load up a document, there is a one question survey at the top of the document. The question asked is

Please let us know if your SunSolve visit saved you a call to Sun Support!

The options are

  • I did not intend to contact Sun today
  • I'm still working on it
  • I had to contact Sun
  • I avoided contacting Sun

By answering this question it provides feed back to us who write those documents as to how useful they are and helps us in updating and writing further ones.

If you have to make a call to Sun Support because you did not find a document that was helpful (when you think that there really should have been one) then please mention that to the support engineer that you speak with and they can log a request for one of us to write something on it.

Posted at 12:01PM Jun 13, 2004 by Alan Hargreaves in General  |