Alan Hargreaves' Weblog
The ramblings of an Australian STSC* Staff Engineer
* Systems Technical Support Centre - The group I work forTags
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Wednesday Jul 23, 2008
What can you say?
I have been really slacking off with my blogging and really need to get back into it. What better way than with something amusing that happened today to a colleague.
He picked up an task today where the customer had the following issue and question. Unfortunately I don't recall the exact issue and patch number but they are perepheral to the humour.
We've noticed that this problem occurs on a system with patch XXXXXX-02, but not on those with XXXXXX-04. Can you tell us if there is a patch or workaround to the problem?
How do you answer a question like that? An overseas colleague came up with the suggestion of "Sir, you really need a holiday".
My suggestion was more prosaic, that he simply look in the patch README for the bugs that were fixed between the -02 and -04 revision and reply "Yes, that was bug YYYYYYY which was fixed in XXXXXX-04", and try to keep a straight face.
Of course the really worrying thing about this whole incident, is that the current revision of the patch in question was -57!
Posted at 08:42PM Jul 23, 2008 by Alan Hargreaves in Solaris | Comments[1]
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You could also say: gee... it might be that something in patch sets -03 or -04 might *hide* or *change* the bug that you are experiencing.
Maybe there is more to it than you wrote down...
Posted by florin on July 24, 2008 at 09:02 AM EST #