Talk on Support Cases and Documentation
I delivered a talk on "Support Cases and Documentation" last Saturday (11/24) to a group of 25 technical writers. This session was organized as part of "Bangalore Technical Writers Meetup Group". Rajdeep Gupta, a technical writer with Infosys coordinated this session.
The session was well received. I got a chance to talk about these topics as part of the session. Click here for more information.
- Traditional doc plans
- Improving user documentation
- Support cases
- Gathering info from support logs
- Support log example
- Back to planning
I am happy to mention that the session generated a lot of questions, and it helped me learn a lot. Anindita Basu, a technical writer who attended the session has written a nice summary of the event in her blog. She also posted a question on this topic (analyzing support cases to improve customer documentation) in TWI (Technical Writers India) mailing list. The question has generated a lot of response, with several writers contributing to the thread. Rajdeep has posted the meeting minutes here.
