Brainstorming
Another really interesting learning I had over the past week was brainstorming with reverse assumptions. It may sound obvious or easy but a group doing it the first time needs a while to get into it. What would you say being part of a services group if you are NOT customer oriented? But exactly this provoking statement gets new ideas out of people. They start thinking about what this really means and things like bringing services proactively to the customer can arise – opening up to go beyond customer oriented!
Posted at
06:47PM Mar 20, 2008
by Volker Seubert in Human Resources |
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