Data collection for Sun Java Web server issues ?
Monday Jun 23, 2008
If you hit some issues in Sun Java Web server, then you will likely try to collect some data for more troubleshooting.
One url that shows the data collection :
http://docs.sun.com/app/docs/doc/820-2483/gebaq?a=view
"
1.5 Types of Web Server Debug Data
This section describes the various kinds of debug data that you need
to provide to the Sun Support Center. The procedure to obtain debug data based
on the kind of problem you are experiencing is described in-detail.
This section contains the following topics:
-
To Gather General Debug Data for Any Web Server Problem
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To Gather Debug Data on Web Server Installation Problems
-
To Gather Debug Data on Web Server Startup Problem
-
To Gather Debug Data on a Hung or Unresponsive Web Server Process
-
To Gather Debug Data on Web Server Crashed Process
"
You can see different types of issues and their appropriate data collection.
The data will be helpful if you open a support case with Sun, or try to do any problem isolation by yourself.
There are other GDD docs for other products.
Hope this can help you next time when you try to collect data for problem isolation and troubleshooting.
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Tags: collection data gdd troubleshooting
