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I'm not entirely sure who come across worst here, but the story is a new classic of customer support. [ex O'Grady]
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This has been common knowledge around here for months - we're all assuming it's going in the old Sephora unit. Another drain on the family budget, and bad news for John Lewis (the current Apple retailer in West Quay).
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David is spot on with his interpretation and messages about Digital Restriction Management here, but there's no way the "pro-DRM" lobby will use this term so ultimately it's doomed to fail as an epithet (although it may catch on among us radicals).
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"Indeed, some Sun officials noted that although Sun has not officially joined the Eclipse Foundation, the company is participating in the Eclipse community, with a Glassfish plug-in and support for Matisse ... via a deal with Genuitec"